Question 1

Prepayment Balance

Accepted Answer

You can fund your prepayment balance in the “Prepayment Balance” section.
Supported currencies.
You can use the same tokens that are available in the Dashboard section of your account — namely, the tokens supported by the service.
For example, for BTC transactions, only BTC is available. For ETH transactions, both the native ETH token and supported stablecoins (USDT, USDC, USDS, TUSD), as well as wrapped tokens (WBTC, WETH), are available. SOL, BNB, and TRX networks operate on the same principle. Please refer to your account for the current list of supported tokens.
If your prepayment balance becomes negative, we will send you an email notification.
If your prepayment balance is insufficient you will not be able to use the service and generate invoices.
We allow up to 5 additional transactions after the balance becomes negative; after that, access will be limited until the balance is funded.

Question 2

Affiliate fee

Accepted Answer

Affiliate program — this is how you can earn by referring your friends to become customers of our service.
You get 20% of the service fee. The service fee is 1% of the transaction amount, which means you get 0.20% of the referred user’s transaction amount.
Your affiliate rewards are accounted for on your prepaid balance. You may use this amount to pay for our services if you use our API, or request a withdrawal via the “Refund tickets” tab in accordance with the Terms.

Question 3

Service fees

Accepted Answer

The service fee is 1% of the amount of each transaction received through the service. If funds are received to a wallet connected to our service not through the service API — for example, if someone transfers funds to you directly — we do not charge any fee on such transactions.
Before using Bcon, you need to make a prepayment for our services through a separate payment. We cannot debit the fee automatically from your transaction, as we do not have access to your wallets or funds. You can make a prepayment in the “Prepayment Balance” section.
Read more about Prepayment Balance.

Question 4

Data collection and identification

Accepted Answer

We do not collect any information other than your email address, IP address, browser fingerprint, the link to the site you connect, and the public wallet addresses you specify. The email is required to restore access to your account in case of loss of authorization data and to contact you. The IP address and browser fingerprint may be used to identify unusual account activity, such as unauthorized access attempts. Please note that we do not have access to your wallets, and it is technically impossible to access or transfer your funds through our service. Our technical support may review recent account activity in the event of a refund request related to the prepayment balance or changes to connected sites. We only see the address of the connected site as it interacts through our API and the public wallet addresses to which payments are received. We do not collect or share any additional information. All collected data is used solely for the technical operation and security of the service.

Question 5

Refund Tickets

Accepted Answer

This tab contains the history of your refund requests submitted through the “Refund Request” tab. If you have not submitted any requests to refund your prepayment balance, this tab will be empty.

Question 6

Support tickets

Accepted Answer

Use the ticket system to contact support. Only a registered user can create tickets. When contacting, try to describe the problem in as much detail as possible, and even better, provide screenshots or additional information, such as a transaction number or an error code.

Question 7

Referrals

Accepted Answer

In this tab, you can take your referral link to invite your friends, and also use it to receive your referral fee. You can read more in the section Affiliate .
Also in this section, statistics of registrations by your link, as well as statistics of referral deductions, will be displayed.

Question 8

Service Fees and Prepayment system

Accepted Answer

Fees
The Bcon fee is 1% of the transaction amount. We only charge the fee on transactions made through our service, i.e. those received on generated invoices. No payment will be charged on other transactions by us.
Prepayment system
Since we cannot deduct the fee directly from your transactions, you need to make a prepayment for our services through a separate payment.
Read more about Prepayment Balance.

Question 9

Test payments

Accepted Answer

Discover the convenience of testing payment integration without the need to spend any coins! With our Test Payment feature, you can effortlessly simulate test payments to your coins address. Rest assured that these test payment notifications are generated from our server, adhering to the API format, yet they remain confined within our system and are not transmitted to the actual main network.

Question 10

Platforms and connecting a store

Accepted Answer

In this tab, you can connect sites to receive cryptocurrency through our gateway.
Here you must specify:

The name of your store ( optional ) &#8211; will be indicated in the Payment History so that you can see for which site the transaction was made.
Tag (optional) &#8211; Also additional information, note, at your discretion
Blockchain dropdown list, in each of which you must fill in your wallet details in order to receive cryptocurrency from your clients. It is not necessary to complete all blockchain pages. If you want to accept only BTC, you only need to fill in the data for the BTC wallet. For BTC, you must specify the public key, as well as one of the wallets generated by this key to verify the correctness of the entered public key. For another chains, enough to specify your wallet only.
Each blockchain requires a different wallet. If you use Metamask, TrustWallet, or similar wallets, simply generate multiple accounts and use each one separately for a specific blockchain.
Link to your callback script

If you have used our wordpress or opencart plugins, the plugins will give you a link to the callback. If you are using our API, please read API description.
After creating the Store, you need to open it again, API keys for connection will be generated there. There is different API key for each chain. If you are using our plugins, please paste them in the appropriate plugin field. If you are using our API, please read the API description.
You can create an unlimited number of stores, i.e. connect an unlimited number of your sites / stores.

Question 11

Merchant Dashboard

Accepted Answer

This tab is designed as a notification board. It may be empty. If the administration wants to notify you about something with the help of an article or a broad explanation, it will be displayed here.

Question 12

Profile Settings

Accepted Answer

In this tab you can configure:

Email address (Can be changed through technical support);
API key (it is this key that can be used for API requests not related to the store or specific wallets, but for example to get the exchange rate);
Currency equivalent. Here you choose the currency in which the fiat equivalent will be displayed for each transaction in all tabs. The default value is the US dollar;
Option to notify by email about a new transaction. If you want to receive notifications by email that you have received some money;
Setting up two-factor authentication. We strongly recommend that you turn it on immediately after registration. You can create a withdrawal request from the balance only with this option enabled.

Question 13

Refund Request

Accepted Answer

In this tab, you can create a request to refund unused prepayment or/and referral Fees. In order for the tab to be available, you need to enable two-factor authentication in the profile settings (Settings tab). This is done so that no one except you can make a request for a refund of the unused prepayment or referral Fees in case of compromising your account. A refund request is similar to a support request form with additional fields for specifying the refund amount and the type of blockchain and the token in which you want to refund. Please note that the refunds are processed with the deduction of the commission for the transfer of the blockchain itself.

Question 14

History

Accepted Answer

The payment history displays all your transactions with Date, Amount, Transaction ID, Store, etc. You can sort the Transaction History Using &#8220;Filters&#8221;.
The option of visual display of volumes is also available through the &#8220;Pie chart&#8221; icon on the left. The chart takes into account the selection by filters.
It is also available to download transactions in csv,xls,xlsx formats. Unloading also takes into account the selection by filters.

Question 15

MyWallet tab

Accepted Answer

This tab displays the amount of all funds received in cryptocurrency as well as the equivalent in fiat currency (Fiat currency is configured in the profile settings) divided by blockchain and divided by connected stores.
The statistics relate only to those funds that you received through our API. All funds that were sent to the same wallets but without the participation of our service to complete the transaction are not counted and are not displayed in statistics.
All information displayed is just statistics of your transactions and operating activities. All funds go exclusively to the wallets you specified when creating &#8220;Stores&#8221; in the &#8220;Platforms&#8221; tab.

Question 16

Dashboard

Accepted Answer

The Dashboard tab of your personal account has two sub-tab, &#8220;All currencies&#8221; and &#8220;Only available in wallet&#8221; displays the following data:
All currencies
Shows all your income :

Price and its change (24 hours / week) for each token relative to fiat currency (you can choose fiat currency in your account settings).
Amount and volume relative to all profits received for the week. Visual display of the amount of funds received in tokens.
History of receiving funds in tokens for a day and 30 days, as well as changes in the price of these assets in relation to fiat currency (you can choose a fiat currency in your account settings) from the moment of receipt to your wallet.

Only available in wallet
It has the same functionality as the previous tab, except for one significant point. It does not show all transactions, but only those transactions that are left on your wallets. Let&#8217;s say you received $50 from a sale. As long as this money is in your wallet, this tab will display this transaction and show it on the balance. If you withdraw this money to another, 3rd wallet, which does not belong to your public key ( In the case of BTC ), this transaction will disappear. Those. this tab displays only the actual funds that are physically available on all your wallets generated through our API. Therefore, as soon as you transfer, let&#8217;s say $30 out of $50 to your friend, or pay for something. This tab will show that the balance of the wallet is $20.
Using this functionality, you can track the dynamics and volumes of sales and income, as well as conveniently view the profitability of storing received funds in the tokens on each blockchains.

Question 17

BTC wallet and xpub

Accepted Answer

What is an xpub?
An xpub is the extended public key of your wallet. At Bcon Global, it is represented with the prefix xpub/ypub/zpub. We utilize the xpub to generate unique addresses for each order. These addresses belong to your own wallet, ensuring that received payments are immediately credited to your wallet balance.
How do I find wallet xpub?
Here are detailed instructions on how to obtain the public key (xpub) for each supported wallet:

Electrum 3.x: Go to Wallet > Information.
Mycelium: Navigate to Accounts > Select the desired account > Choose Export from the Menu > Show Public.
myTREZOR: Access Basic Settings > Show XPUBs.
Blockchain.com: Head to Settings > Wallets & Addresses > Manage > More Options > Show xPub.
Ledger: Click on Accounts > Select the Account > Click on the ToolBox Icon (Top Right) > Advanced Logs.
Airbitz: On the Transactions screen, click the three dots > Export > Wallet Public Seed (XPub) > View or Save.
Bitcoin Wallet (Android): Click the three dots > Settings > Diagnostics > Show xpub > Share to clipboard or email.
Exodus Wallet: Go to Wallet > Export XPub (Note: It exports two xpubs; please use the one with the zpub prefix).
Edge App (Android and iOS): Access Bitcoin Wallet Settings > View XPub Address.
Wasabi Wallet: Load Wallet > Advanced > Wallet Info > Extended account zpub.

Please refer to this article for more information.
I am getting an invalid xpub error, what to do?
If you encounter an invalid xpub error, it might be due to mistakenly entering a bitcoin address like 1JCe8z4jJVNXSjohjM4i9Hh813dLCNx2Sy. Remember that the xpub key follows a different format, for instance: xpub2309Rfjenjkf3U89DCfnSAFsjdw83r49dkffg4e68EFH3EG5T4REF934834jfe8oj340fjj98hf3F48FJ9j3sld3fg95njgf3j2e0k3j49g. Please refer to the above instructions to correctly find your wallet&#8217;s xpub.
What are the risks of revealing my xpub?
Disclosing your xpub carries no significant risks, as it is a public key. Neither Bcon Global nor any third party can gain access to your wallet using the xpub. Your bitcoin funds and private keys always remain under your full control.

Question 18

Which wallet is better to use?

Accepted Answer

Since we are a non-custodial gateway, we recommend using non-custodial wallets. This means that you will have access and control over your finances exclusively. We recommend these wallets for Bitcoin: Electrum, Wasabi, Ledger, Trezor . For another blockchains you can use any wallet, such as Metamask, TrustWallet, etc.
Read our detailed article on how to connect these wallets.

Question 19

How to integrate multiple websites?

Accepted Answer

You can connect an unlimited number of stores. Read more here. The only thing is that it is desirable to specify a different public key/wallet for each connected site. Since the script keeps track of balances for certain wallets based on the created invoices. So that there are no unexpected errors and balances are calculated correctly, it is advisable to use different wallets for each connected site.

Question 20

How to connect your store

Accepted Answer

Step1, Registration
To get started, you need to register. To register, you only need an email and a password for your Bcon account.
Step2, Profile settings
LogIn, then go to &#8220;Settings&#8221; page and select the equivalent currency to display balances. The default value is the US dollar. Specify in which currency you want to see the nominal display of the value of the received cryptocurrency.
Also, We strongly recommend you to enable two-factor authentication in your profile settings.
Save changes.
Step3, Choose integration
You can use our plugins for wordpress or opencart. Or write your own solution based on our API.
Step4, Connect your store
Go to => &#8220;Platforms&#8221; page.
Here you must specify:

The name of your store ( optional ) &#8211; will be indicated in the Payment History so that you can see for which site the transaction was made.
Tag (optional) &#8211; Also additional information, note, at your discretion
Blockchain drop-down list, in each of which you must fill in your wallet details in order to receive cryptocurrency from your clients. It is not necessary to complete all blockchain pages. If you want to accept only BTC, you only need to fill in the data for the BTC wallet. For BTC, you must specify the public key, as well as one of the wallets generated by this key to verify the correctness of the entered public key. For another chains enough to specify your wallet.
Link to your callback script

If you have used our wordpress or opencart plugins, the plugins will give you a link to the callback. If you are using our API, please read API description.
After creating the Store, you need to open it again, API keys for connection will be generated there. Each chain got different API key. If you are using our plugins, please paste them in the appropriate plugin field. If you are using our API, please read the API description.
You can create an unlimited number of stores, i.e. connect an unlimited number of your sites / stores.
Step5, Verify it works
Verify that the connected solution works. Try to buy something on your site. If everything works, you will see the Invoice for payment in the form of a wallet for payment and the amount.

Frequently asked questions

Fees & Prices

Data & customers account

Start of Use